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Transfer keeps failing

GR Studio CompanionGR Studio

A deploy attempt moves through a fixed set of states: Queued, Sent, then Confirmed, Unconfirmed, or Failed.

Steps

  1. 1

    Open the item in your Deploy tray and check its current state.

  2. 2

    If it shows Confirmed, the camera itself acknowledged the change — you're done.

  3. 3

    If it shows Unconfirmed or Failed, check the recipe directly on your camera's own menu to see what actually took effect.

  4. 4

    Start a fresh deploy attempt from the Deploy tray rather than trying to resume the old one.

If that didn't work

Confirmed only ever appears when the camera itself acknowledges a change — checking off every step in a guided walkthrough marks it Unconfirmed, not Confirmed, because completing a checklist isn't the same as the camera confirming. There's no automatic retry yet: starting over from the Deploy tray is the real, current path. Once a transfer reaches Confirmed, Unconfirmed, or Failed, it doesn't change state on its own.

Still stuck? We don't have a support address to give you yet. Use the Report control on any recipe or profile page to reach us— include the diagnostics file if the app offered one (here's how to find it →). A human reads every message.