How can we help?
Top questions
- Design your first recipeOpen the Develop space in GR Studio, pick a look, adjust parameters, and save your recipe.
- Install and activate GR StudioDownload GR Studio, sign in, and activate your license or trial on this computer.
- Pair the Companion app with your GRPair GR Studio Companion with your camera over Bluetooth and Wi-Fi — no account needed.
- Publish a recipe to gr.studioPublishing a recipe makes it public on gr.studio, with your attribution attached.
- Send a recipe to your cameraDeploy a recipe from your Companion library to your GR, today via the guided walkthrough.
- Start your free trialTry the full version of GR Studio free, with no card required, before you buy.
- Activation says "no seats left"Each GR Studio license activates on a limited number of devices — free one up to activate a new computer.
- My camera isn't supportedWhat happens today if your GR body or a recipe designed for a different body isn't recognised.
- Preview looks different from my camera's JPEGHow closely a calibrated preview matches your camera's own JPEG, and where that basis is published.
- The app can't find my cameraRun Connection Doctor in GR Studio Companion to check Bluetooth, Wi-Fi, and camera responses step by step.
- Transfer keeps failingWhat Sent, Confirmed, Unconfirmed, and Failed mean when deploying a recipe, and what to do next.
- Change or recover your sign-inAdd a passkey from Account > Sign-in & security so you don't need to type your password again.
- Delete your accountDelete your gr.studio account and choose what happens to any recipes you've published.
- Entering a recipe on GR III (guided entry)The guided walkthrough lists every menu change a recipe needs, in your camera's own order.
- Export your dataDownload your account, profile, and recipe data as a JSON file from Account > Data & privacy.
- Get an invoice or refundInvoices and refunds are handled by Paddle, our payment provider, from your receipt email.
- Match This Look, explainedMatch builds the closest achievable recipe from a reference image, and shows you what it couldn't match.
- Move GR Studio to a new computerDeactivate GR Studio on your old computer and activate it on the new one — both from Account.
- Style search, explainedStyle search finds the community recipes closest to a reference image you drop in — never an exact match.
- What every GR parameter doesEvery parameter GR Studio shows comes from your camera's own vocabulary — never renamed.
- Release notesRead what changed in each GR Studio release from the download page's version history.
- System requirementsGR Studio needs a WebGPU-capable GPU; formal minimum OS versions aren't published yet.
- What works on which cameraThe current, honest state of camera support — most of it is still unverified test data, not confirmed camera behaviour.
Still stuck? We don't have a support address to give you yet. Use the Report control on any recipe or profile page to reach us— include the diagnostics file if the app offered one (here's how to find it →). A human reads every message.